I bought a Fetha-Styx from their booth at the sportsmen's show.
They took me to another booth to do the transaction.
Broke before I got it down in the downrigger the first time.
Took it to the company that processed the transaction, they told me they don't want to deal with it, I should deal directly with Fetha Styx.
Took it to a 2nd dealer listed on the Fetha-styx site. They told me they don't want to deal with Fetha Styx, I should deal directly with Fetha Styx.
The attitude of both retailers made me feel like they had an issue with Fetha Styx warranty/repair.
I took the broken section into Fetha-styx. Turns out they are about 10 minutes from a place I go on business about once a month. So I took it directly to their office.
The person working there told me that they wished I'd called/shipped it instead of delivering it, and wasn't very friendly about it. Strange.
They told me they couldn't repair/replace the tip unless I brought in the Butt. Not that they wouldn't, but that they couldn't because there was no way to know if the new piece would fit the butt. That seems odd to me as it was a production rod, not custom, and I've bought other brand rods in the past (and still have them) where the two sections are seemingly interchangeable with the same sections of identical rods. But so be it. I left the front portion with them and asked them to call me with the costs. I had no problem simply buying a new piece. Never received a call. I now own 1/2 a Fetha Styx Canadian Moocher Rod. Never been used. Probably never will be. Don't see putting any further time into trying to deal with this company.