Has anyone dealt with Parker Marine Nanaimo for a new boat? I am having a terrible experience. It is (supposed to be) my first new boat and am wondering if my experience is normal.
The two stores are very different for customer service. The courtenay store has always been a pleasure to deal with and the nanaimo store is a complete joke from my experience
i’ve only had one experience with Parker CourtenY and it was bad at first but the manager came thru, in a big way.
i bought a part and the counter kid said if it doesn’t work bring it back. well it didnt work and when i brought it back i was told by another guy tough luck; it’s posted no returns right on receipt.
after i went full Karen the manager listened and sided with me. i was almost stuck holding a useless several hundred dollar part but he came to bat so i don’t forget that kinda stuff.
I've dealt with Nanaimo and Courtney. Courtney was a million times better. Jody is gone. I believe Dan is the new manager. They're the only duckworth dealer in bc.
Ordering parts was good at Parker’s in Courtenay but the Service Department was way over on their quoted price for an outboard install. It was not a complicated install but I got nothing but excuses on why the labour was so high. I did all the prep work myself so it should have been pretty straightforward, learned a good lesson.
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