Aces
Well-Known Member
Once you've had black you never go back. lol
Had good service from Breakers/Suzuki since 2006. Good support and they do stand behind the product when things go wrong...and every engine manufacturer has issues that bite them at times. Its how they respond when those things happen that separates the men from the boys. I had a very bad experience in the 90's from Merc, and their attitude dealing with me was horrible. Basically told me that as a commercial operator I had no warranty even though the engine had less than 100 hours on it. Their attitude was we own the market on the west coast and don't much care what a few guides think of our product. Well, I figure in all those years I've probably told a few thousand people what crapy service looks like. So out of principle I can't even look at a merc product...which I'm sure are just as good as anyone else. Attitude and support service is what really matters.
My experience dealing with RPM in Tofino (and now they are also in Port) is the complete opposite. They got me warranty on a blown powerhead 2 months after my warranty had expired and got me back on the water so fast i only missed 1 charter (the only 1 missed in dealing with them for over 20 years). Never been treated better and love my Merc Optis! Yes, i will switch to the new 4 strokes once they are worn out but that won't be for a couple more years.
Building a good relationship with your dealer is super important if you are interested in being taken care of properly.