Yamaha????? On NO!

Cuba Libre

Well-Known Member
As a Merc 4 stroke owner-- I have only this to say.."Harumph!!!!!!

quote:Yamaha Highest in Customer Satisfaction with Four-Stroke Outboard Engines
Thu Feb 14, 2008 9:45am EST Email | Print | Share| Reprints | Single Page | Recommend (0) [-] Text [+] Featured Broker sponsored link
MIAMI, Fla.--(Business Wire)--
Yamaha has been ranked "Highest in Customer Satisfaction with
Four-Stroke Outboard Engines" in the J.D. Power and Associates 2008
Marine Engine Competitive Information Study(SM). This is the fifth
time Yamaha has been recognized in J.D. Power and Associates studies,
and the announcement comes on the heels of Yamaha's winning its sixth
consecutive Customer Satisfaction Index (C.S.I.) from the National
Marine Manufacturing Association (NMMA(R)) last fall.

"We are honored, and we accept this recognition on behalf of our
dealers and boat builder partners," said Phil Dyskow, president of
Yamaha Marine Group. "Our goal has long been to strive for the highest
level of customer satisfaction for outboard motors in the industry.
That goal is an upwardly moving target. Thankfully, we have been
moving with the target by investing in our people, our procedures and
our products. Many of these investments have paid off for our
customers."

Prior to the fielding period of the J.D. Power and Associates
study, Yamaha Marine Group created a customer relations department
specifically for outboard motors. This occurred during a time when
many industries were outsourcing functions such as customer relations.
The move, along with many other smaller, less visible changes, has
improved Yamaha's relationship with owners.

"Customer service belongs in the same building as the rest of the
company," said Dyskow. "When and if customers have a problem, they
want a knowledgeable voice on the other end of the phone and access to
all of the product technical experts."

Each Yamaha Marine customer relations team member is trained in
marine outboard service. The team is led by a Coast Guard-licensed
captain, and team members have a rigorous, regular product training
regimen. Last year, their training included disassembling and
reassembling many outboard motors to become more familiar with
internal parts and powerhead layout.

In 2006, Yamaha created PowerMatched(TM), a power system package
that coupled Yamaha rigging and parts with Yamaha outboards. According
to Yamaha's own CSI surveys, boats using PowerMatched rigging
components rate approximately 3 percent higher in customer
satisfaction than boats that do not.

Yamaha Marine Group recently invested heavily in training and
currently offers the most comprehensive programs in the marine
outboard industry. Called Yamaha Marine University,(TM) it aims to
support Yamaha dealers by providing a course of study that
concentrates on improving profitability and customer satisfaction.

Yamaha received the highest numerical score for EFI four-stroke
engines in the proprietary J.D. Power and Associates 2008 Marine
Engine Competitive Information Study. The study was based on 6,973
responses, measuring four EFI four-stroke engine brands and owner
opinions for the 2006 and 2007 model-year boats registered from June
2006 to May 2007. Proprietary study results are based on experiences
and perceptions of owners surveyed in September and October 2007.

Yamaha Marine products are marketed throughout the United States
and around the world. Yamaha Marine Group, based in Kennesaw, Ga.,
supports its 2,200 U.S. dealers and OEM partners with marketing,
training and parts for Yamaha's full line of products and strives to
be the industry leader in reliability, technology and customer
service. Yamaha Marine is the only outboard company to have earned
NMMA(R)'s C.S.I. Customer Satisfaction Index award every year since
its inception. Visit www.yamahaoutboards.com.

About J.D. Power and Associates: Headquartered in Westlake
Village, Calif., J.D. Power and Associates is an ISO 9001-registered
global marketing information services firm operating in key business
sectors including market research, forecasting, performance
improvement, training and customer satisfaction. The firm's quality
and satisfaction measurements are based on responses from millions of
consumers annually. For more information on car reviews and ratings,
car insurance, health insurance, cell phone ratings, and more, please
visit JDPower.com. J.D. Power and Associates is a business unit of The
McGraw-Hill Companies.

This document contains many of Yamaha's valuable trademarks. It
may also contain trademarks belonging to other companies. Any
references to other companies or their products are for identification
purposes only, and are not intended to be an endorsement.

Yamaha Marine Group
Martin Peters
Manager, Communications
678-763-2583
or
Anna Masters
Communication Specialist
404-310-9147

Copyright Business Wire 2008




20ft Alumaweld Intruder
 
Had a 2 stroke yamaha and loved it. Got a merc and the danm lower leg blew before 500 hours! Oh wait the old man hit a rock and spun the hub its been a pretty good engine to:D
 
I love Yammies...

.....my wallet loves my merc

:D:D



gonefishingsign.gif
 
quote:Originally posted by ratherbefishing

I'd happily trade my Honda for a Yammy! Then again, I'd trade it for a Suzi, Merc or Evinrude too!
That's too bad, i love my Honda...
I guess they make lemons in all factories though [V]
 
The title should have been "OH NO!!", but one Cuba Libre too many---

quote:Whats the point of your title?

You like Yami or not?

I like my Black ******* too... but the Yammie sure gets the kudos, just interested if the owners think the extra cost is worth it.




20ft Alumaweld Intruder
 
So far I love my 2006 9.9 Yamaha, but unlike most I tend to over service, the oil gets changed every month and the leg oil every 3months.
I think it was worth every penny:)
 
quote:Originally posted by striperjack

So far I love my 2006 9.9 Yamaha, but unlike most I tend to over service, the oil gets changed every month and the leg oil every 3months.
I think it was worth every penny:)
I hope you are re-using the oil. Maybe in the lawnmower or something.
 
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