Trouble logging in.

Discussion in 'Questions and Comments' started by Pursuit, Jan 11, 2017.

  1. Pursuit

    Pursuit Active Member

    Hi hope you can help. I've had trouble logging in ~ about the only way I can do it - sometimes - is to go to my browsing history, open that page and log in with my user id and password. Sometimes works sometimes doesn't. If I just go in from it won't recognize the user id and password and it I try and go in and change my password it won't recognize my email. Grrr. Is it something I'm doing or ....
  2. Pippen

    Pippen Well-Known Member

    What are you logging in from or what browser?

    It's a bit of a pain but you can clear your cache which may help.

    Next time you log in. When you are done, log out. Then try logging in again and see what never know but maybe logging out as opposed to just closing the browser and logging in may help to get things back on track.

    I assume you are checking the "Remember me" or "keep me logged in" box?
  3. SFBC

    SFBC Admin Staff Member

    @Pursuit ...make sure you are on the forum homepage and not the homepage. We have a login tab there that is used for content providers on our website. The forum homepage url is Let me know if you require any further assistance.
  4. Pursuit

    Pursuit Active Member

    Many thanks for the replies.
    Problem was on both Safari and Chrome.
    Did as suggested Pippen but no luck with that.
    BUT the solution is as noted by the Admin. Apparently I was trying to log in through the wrong portal.
    So much to learn.
    Good news is I have a clean cache ;)
    SFBC likes this.

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