What I also noticed before I stopped going to Tims, was the rush/speed of the drive through taking extreme precedence versus going inside to order. One till barely moving the line, with 20 other employees rushing to get orders to the drive through.
That said, when going through the drive through, I can barely lift my card up to swipe/pay without them basically throwing the food at me at the same time. Or them handing me a the coffee, while I turn to put the coffee in the cup holder they have the bag of food in my face.
I get it, you are rushed, but it's kind of weird, there must be store bonuses directly to drive through quickness, which in turn creates more problems.
For instance, when you open the food, geesh. Its like they didn't even try. A sandwich with bacon, well the two pieces of bacon will be on top of each other on one side of the sandwich. Or my favourite, the old 80/20 or 90/10 bagel cut job. Leaving you with a massive bagel on one 'half' and a bagel chip for the other 'half'. Don't even get me started on them being so rushed that they can't afford to stir the coffee.
I'm a two milk, two sugar kind of guy. By the time you drink the first few bitter sips to get enough room to swish the coffee around, I'm left with a coffee that is too milky and too sweet.
/rant off